Commissions

Creating unique pieces for my clients is the most rewarding part of my business. Every piece that I create is hand finished and one of a kind. Please email info@katherinebowman.com.au to ask any questions about this process or arrange an obligation free appointment.

Appointments

I currently meet clients at my Thornbury studio on Saturdays. Please email me to arrange a time. If you are unable to make the time we have scheduled or are running late, please let me know as soon as possible.

Using Your Stones

If you have a sentimental stone that you would like me to design a special piece for, there are a few things to consider.

Please understand that while all care is taken in removing and re-setting stones in the jewellery making process, I, Katherine Bowman will not be liable for any damage which may occur. While the utmost care will be taken, any damage including chips, scratches and breakages that may occur from unsetting and resetting stones, replacement or repair will be at the client’s expense.

Quotes

Once we have discussed your piece I will provide you with a quote as soon as possible. Due to fluctuation of metal and stone prices this quote will be valid for 1 week. After this time, I will need to re quote.

Delivery Times

My average delivery time for commissioned bespoke pieces is 3-5 weeks. For an order to be placed a 50% non-refundable deposit must be received and order confirmation form signed and returned. This time frame is also dependent on design and availability of materials.

Pieces that are from my online store will be posted within 3 days of full payment. You will be notified via email with tracking details.

Care

Like a favorite piece of clothing, jewellery is delicate and needs tender loving care; it will begin to change and wear over time.

To get the most out of your jewellery, stone set items will need an occasional clean in warm water (not boiling) diluted with a dash of dishwashing detergent.  A soft toothbrush during soaking will help dislodge a build-up of dust and oils from your skin.

It is not necessary to buy specific jewellery cleaning products.

Jewellery of any kind and particularly rings should not be worn during bathing, exercise, gardening or housework. Keeping your jewellery in a safe place during these activities will keep it looking new and feeling special every time you see it sparkle and shine on your hand.

Should you have any enquiries about the finish or condition of your jewellery please do not hesitate to contact me.

Payment

All prices are in Australian dollars and are inclusive of 10% GST (Australian Government Goods and Services Tax). They are not inclusive of shipping costs.

Prices are subject to change without notice.

The customer is required to pay for any order placed on the Katherine Bowman website immediately upon confirmation of the order via PayPal. Please contact me via email if you wish to transfer payment directly.

Shipping

Katherine Bowman ships nationally via Australia Post using Express Post.

International deliveries are shipped using Express Courier International (Australia Post).

You will need to sign for your parcel on delivery, so unfortunately we will be unable to deliver it to a PO Box.

Postage is $15 Australia-wide (Express Shipping). The shipping rate will be calculated and added to your sale at the checkout.

There is a flat rate of $50 for international shipping.

The shipping rate will be calculated and added to your sale at the checkout.

In the very rare event that your purchase is lost in transit, please contact me and I will investigate it whereabouts ASAP.

Exchanges

Exchanges are accepted on all full priced items on my online store within 7 days of receipt of goods depending on the circumstances.

The work you have commissioned has been designed to meet your specific requirements. As such, once an order has been agreed upon it cannot be cancelled. Any changes made to design once an order has started can incur a charge and will be at the client’s expense.

This item cannot be exchanged or returned. Deposit is strictly non - refundable.

Sizing

I use Australian ring size measurements, which is an alphabetical range from A-Z. Many of my rings are able to be resized. There is an additional charge of $50 - 100 AUD dependent on metal and size required.

Repairs

I am more than happy to repair your Katherine Bowman piece. All you need to do is email me with details, from here we can discuss delivery, timeframe and charge.

Visiting my Stockists

I have wonderful stockists whom i have worked with for many years. If you are already a client of these stores, I encourage you to go back to them where you will be able to purchase or order my work.

Disclaimer

Katherine Bowman is a Gold and Silversmith based in Melbourne, Australia.

All designs on the Katherine Bowman shop are copyright of Katherine Bowman.

Payments can be made via PayPal online.

By accessing and using the Katherine Bowman website, you are consenting to the terms and conditions of this site and the collection of information. Katherine Bowman endeavors to keep the information on the website up to date however it may contain errors and inaccuracies and may not be current at time of viewing.